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“Go the extra mile.” It’s a phrase we hear often and that plays into every aspect of our lives from personal to professional. And, in today’s competitive world, going the extra mile is not only appreciated, but expected.
Here are three ways you can bring added value to your clients and customers:
1. Always consider your customer’s perspective – present solutions that work with your client’s industry.
2. Provide a consistent and positive experience – the client needs to know that your interactions will always be both enjoyable and productive.
3. Make the intangible, tangible – make sure you clearly articulate your propositions.
– Natalie Ghidotti, Ghidotti Communications