Before COVID-19, I was focused on measuring my firm’s objectives and KPIs. Three months of WFH changed that.
We’re blessed with wonderful mothers who take great care of our customers, but the isolation took a toll on them. So we launched a weekly moms-only Zoom group in which they didn’t regard titles or talk about work. They focused on sharing and lifting each other up.
Returning to our Arizona offices, we’ve learned it’s not all about metrics – we must go deeper, come alongside our teammates and ensure they’re okay. More than jobs or money, people need to know we care.